Contractor Ratings

American Home Shield utilizes a scoring system to evaluate and measure our contractor's performance based in large part on the quality service you deliver to our customers. Contractors are scored based on a points system. This score helps determine how many dispatches the contractor may receive. A higher score may help you receive more call volume. There are several attributes that make up the score, including quality and cost. One measurement of Quality that we use is e-surveys, These customer surveys provide American Home Shield with the customer's opinion of how the entire interaction with American Home Shield and the service contractor was handled.

View the American Home Shield Contractor Scoring Methodology PDF >