In an ideal world, your home systems — like electrical systems, AC and heating — would function properly all the time. Realistically, however, breakdowns happen. Fortunately, you have an American Home Shield home warranty plan.
Here’s what to expect after making a service request — which you can do online 24 hours a day, 365 days a year — explained in three easy steps:
Step 1: Place the Service Request and Pay Your Service Fee
When you place a service request, you’ll be asked to select the type of issue you're experiencing and provide a brief description so we can assign your request to the right type of Pro. Once a Pro is assigned to your service request, they’ll reach out to you to schedule an in-home visit. We’ll also provide you with the Pro's contact information in case you need to reschedule or communicate with them.
At this time, you’ll also pay your preset service fee, which is the amount you pay for the Pro to come to your home and diagnose the issue. You get to select your service fee amount when you purchase your home warranty plan and in many cases, this is the only cost you’ll pay to have your issue repaired!
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Step 2: Repair
When the Pro conducts your in-home visit, they’ll let us know the diagnosis and we’ll check to see if the problem is covered under your plan. If it is, the Pro will repair the issue for you. And if it can't be repaired, the item will be replaced per the coverage in your plan.
Pros are usually able to complete the repair during the first in-home visit — about 80 percent of the time, in fact! Sometimes it takes a little longer, though. This is because the breakdown or malfunction requires parts that need to be ordered (which may be delayed due to manufacturing or supplier issues) or may not be covered under your plan. In these situations, the Pro will discuss next steps with you.
It's important to make sure you review your American Home Shield home warranty plan in MyAccount so that you know what’s covered under your agreement.
Step 3: Our 30-Day Workmanship Guarantee
We stand behind the services we provide. If you have an issue with your completed repair or replacement (of the same item) within 30 days of the service, you can contact us, and we’ll send a contractor back to your home at no cost.
AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.
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