What you get with video chat
- American Home Shield video chat is built to make your life easier— giving you more tools to tackle your problems and putting more people in your corner. At no extra cost, ShieldGold™ and ShieldPlatinum™ members (as well as ShieldPlus℠ and ShieldComplete℠ members) get:
- Real-time guidance: Connect with a live repair Expert as your first step to troubleshooting when a covered item isn’t working right.
- Personalized problem-solving: Experts will work with you to help assess or fix the issue, giving you personalized, step-by-step guidance for your specific problem.
- Convenient access via the AHS app: Request video chat support directly from your smartphone or tablet. Still need help from an in-person Pro? If your covered item can’t be fixed over video chat, you can make a service request for an in-person Pro (for the cost of your service fee). Seamlessly make a service request from the app after your video call ends.
- Free video chats: A repair Expert can assess and sometimes even fix an issue at no additional cost. You can call as much as you want— it’s always free.
Support for key home systems: Available for HVAC, plumbing, electrical, appliances, and general repair issues.
Why you’ll love video chat
AHS video chat makes home troubleshooting simple and stress-free. By showing your issue directly to a highly experienced Expert through the app, you can get clear guidance tailored to your problem. Whether it’s a leaky pipe, an appliance malfunction, or a heating system hiccup, AHS Experts will provide real-time solutions that help you assess or fix issues.
Best of all, members with select American Home Shield plans can automatically use video chat for covered items— no additional fees, no long waits for appointments, and no unnecessary service visits. It’s effective help that saves you time and brings you peace of mind when you need it most.
How it works: real-time solutions in a few simple steps
Using AHS video chat is quick and easy. Here’s how to get started:
