How to Get Started With the American Home Shield® App

With just a few taps, you can handle service requests, make payments, and stay on top of coverage and plan agreement details. Plus, you’ll unlock easy access to exclusive member perks and discounts, making it simpler than ever to cover your home from unexpected breakdowns. 

Let’s explore how to get the most out of this powerful app.

Downloading and installing the app

Finding the app is easy— it’s available on both the App Store and Google Play. Search up and download the American Home Shield app for free, and you’ll be well on your way to home warranty heaven.

Setting up your account

Time to get logged in. You can use your social media accounts, email, or the same credentials you use for MyAccount. Want an extra layer of convenience? Enable facial recognition and skip the passwords altogether.

The app will prompt you to add the property tied to your plan agreement. This step unlocks all the app’s features, from viewing your specific plan to making service requests and more.

Navigating the app

Once logged in, you’ll see a menu in the top right corner of your screen where your plan agreement and account management can be accessed. There will also be four main sections at the bottom of your screen: Home, Service, Payments, and Offers. Here’s what each page offers:

Home

This page provides a snapshot of your plan, letting you quickly check the status of any service requests and view reminders for overdue payments. If you manage multiple properties, switching between them is simple and straightforward. The Home page also offers up-to-date deals, exclusive discounts, and handy home maintenance tips.

Service 

This is where you can view active service requests or dive into your request history. When creating a new request, just select the category (Appliances, Electrical, Plumbing, etc.) and provide details about the issue. Not sure what’s wrong? The app helps with descriptions of common problems, like figuring out whether you have a tankless water heater. Once you've added the info, the app assigns an independent and qualified Pro in your area to the job. You can then review and submit your request.

Payments 

Manage your payment methods here. You can securely add and save credit/debit cards or even PayPal for quick and easy payments.

Offers

This is the fun part! Browse exclusive discounts on local services like window cleaning, security systems, interior design, and more— just for American Home Shield members.

FAQ

What if I forgot my username and password?

If you are a new member, you'll be prompted to create an account in the app. If you're an existing member, you can use the email address and password associated with your MyAccount. If you've forgotten your password, you can easily reset it by using your email address.

Can I change my plan in the app? 

You can learn more about adding additional coverage options to your existing home warranty plan by calling an American Home Shield agent at 855-254-5363.

Where can I find what's covered under my plan agreement? 

You can view what's covered under your current plan agreement by heading over to the "My Service Plan" section in the American Home Shield app. To get there, click the menu button in the top right corner and find the "My Service Plan" option. You can also access your plan agreement online via MyAccount.

Your warranty at your fingertips

With the American Home Shield app, managing your home warranty has never been easier. From seamless service requests and real-time updates to secure payments and exclusive member perks, everything you need is right at your fingertips. You can quickly request service, review your plan agreement with ease, and make sure your home is protected.

Ready to simplify your home warranty experience or get an American Home Shield® plan today? Shop plans online and download the American Home Shield app today. Take charge of your home’s repair solution when covered items have unexpected breakdowns with just a tap!

AHS assumes no responsibility, and specifically disclaims all liability, for your use of any and all information contained herein.