Big Score Banner

Big Score Quality Contractor Bonus

Quality Service and Customer Satisfaction Can Earn Contractors up to $25,000 in Rewards
Thousands of contractors in the American Home Shield network are eligible to earn a share of $600,000 in bonuses for quality performance and customer satisfaction in 2015. For the 6th year in a row, American Home Shield, the nation’s leading provider of home warranties, is offering bonuses to more than 100 contractors.


• The top-performing contractor in each of six trades (appliances, electrical, garage doors, HVAC, plumbing and pool/spa) will earn a $25,000 bonus. Scores are based on customer feedback provided after they receive service from a network contractor.

• In addition, over 100 contractors could earn bonuses ranging from $2,000 to $15,000 based on their combined customer satisfaction and service scores.

To be eligible to receive the Big Score Bonus or Quality Combo Bonus, an AHS contractor must meet the minimum qualifications.

Download the Contractor Quality Bonus Program Overview for complete rules and eligibility qualifications.


Bonus Categories

For calculation purposes, contactors will be organized according to six trades: appliances, electrical, garage doors, HVAC, plumbing, and pool/spa. Contractors must meet above-stated eligibility requirements to receive a bonus. We’re doubling a contractor’s Net Promoter Score® (NPS®) and combining that with their AHS score to calculate bonus standings (or “Bonus Score”).

Big Score Bonus: $25,000 will be awarded to the contractors with the highest Bonus Score in each of these six trade categories: appliances, electrical, garage doors, HVAC, plumbing, and pool/spa.

Quality Combo Bonus: Contractors will be organized according to the six trade categories and then ranked by their Bonus Score. Payouts will range from $2,000 to $15,000 depending on their 2015 AHS service work order volume (measured from January 1, 2015 – December 31, 2015).


Eligibility

To be eligible to receive the Big Score Bonus or Quality Combo Bonus, an AHS contractor must meet the following minimum qualifications.

• Contractors must have a call commitment prior to the end of 2015 and receive a minimum of 350 service work orders on an AHS vendor account by December 31, 2015 (measured from January 1, 2015 through December 31, 2015).

• Contractors must be available to receive their monthly committed service work order volume throughout the year.

• Contractor must have an NPS® of 50 or greater using all survey responses received from January 1, 2015 through December 31, 2015, to be calculated in February, 2016. A minimum of 30 completed surveys is required within the 12-month bonus timeframe of January through December 2015 to calculate NPS®.

• Contractors' AHS accounts must be in good standing* throughout 2015 and on the anticipated bonus payout date of April 15, 2016. *Please contact your Contractor Relations Representative for details.

• Contractors must have an overall AHS system score of 800 or greater using the scoring data from July 2015 through December 2015, to be calculated in February, 2016.