FAQs

We've listened to our customers over the years and identified their most common questions about our home protection plans. Now you can find answers to your questions quickly and easily.

What is a home protection plan?

A home protection plan is simple. It's a one-year service contract that covers the repair or replacement of home system components and appliances that typically break down over time.

Why do I need a home protection plan?

It's not just about your budget - it's about having the assurance that a problem is dealt with before it even occurs. Whether it's your heating and air conditioning, refrigerator or just the kitchen faucet - appliances and home system components eventually fail. An American Home Shield Home Protection Plan can help you avoid the cost of repairs and replacements - but it also relieves you from the frustrations and uncertainties of finding and securing a qualified, reliable service contractor who can get it right the first time.

How does a home protection plan work?

When a covered item breaks down, just follow these simple steps:

  • Request service online or by calling 1 800 776 4663.
  • Once your request is received, one of our licensed contractors will contact you to schedule an appointment.
  • Your Trade Call Service Fee is due and payable to the contractor when they arrive.
  • The contractor will diagnose the problem and contact us.
  • Once we confirm your problem is covered by your plan, the contractor will repair or replace your equipment.
  • We will follow up with you by email and/or phone to make sure your problem was resolved to your satisfaction.

We take great pride in finding the best-qualified service people to help you. This is how we ensure continued satisfaction for over 1 million customers nationwide, year after year.

Why should I choose American Home Shield?

As the industry leader with over 40 years of experience, we have the know-how and financial backbone to honor our word. Year after year, we stand by our customers to ensure their continued satisfaction.
As an American Home Shield customer, you get full confidence that when problems arise, we'll be there for you 24/7 - from the first call to the final repair. We help facilitate the entire process and ensure quality service when it comes to repairing or replacing your covered items.

Is everything in my home covered by the home protection plan?

Unfortunately, we cannot cover everything in your home. You can download our sample contract for a specific list of covered items, terms and conditions, limitations and exclusions.

How many times can I use my American Home Shield Home Protection Plan?

You can take advantage of your home protection plan as many times as you want during the term of your contract. On average, our customers make 2 service requests each year.

What if I have an appliance that just can't be fixed?

If we determine your covered item can't be repaired by a service contractor, it will be replaced.*

What out-of-pocket expenses will I have?

For each service request, you will pay a Trade Service Call Fee to each contractor of a different trade (plumber, electrician, etc.) who visits your home to diagnose a problem or perform service. This fee typically will range from 60 to 100 dollars. There is the possibility of additional costs being associated with the repair or replacement of covered items. Details will be included in your contract.

How do I know my service contractor is qualified?

Our comprehensive network of approved and insured contractors are constantly monitored and graded on their performance through our customer satisfaction survey program.