FAQs

We've listened to you over the years and identified your most common questions about our home protection plans. Now you can find answers to your questions quickly and easily.

What is a home protection plan?

A home protection plan is simple. It's a one-year service contract that covers the repair or replacement of many of the home system components and appliances that typically break down over time.

Is Everything Covered?

Not everything is covered; however, most of the system components and appliances that typically breakdown frequently are covered.

Why do my clients need a home protection plan?

For sellers, it may help a home sell faster. Home protection plans may offer added value to listings by increasing buyer confidence, helping the home stand out from the rest. For buyers, home protection plans may help protect their new investment and avoid high repair and replacement costs on covered items.

Why American Home Shield?

Simple - our commitment to customer service. As the industry leader with over 40 years of experience, we have the know-how and financial backbone to stand behind our word. We also have 10,000 qualified contractors nationwide to service homeowners.

What is the FlexPlan®?

The FlexPlan® is an innovative home protection plan concept offered only by American Home Shield. It allows customers to build custom home protection plans from an offering of unique packages and options, covering the repair or replacement of many of the most frequently occurring breakdowns of home systems and appliances.

How does the FlexPlan® work?

FlexPlan® is based on the concept of building a plan with custom coverage and packages and options. It's key to understand that the ServicePlus Package® and the CoveragePlus Package® aren't new kinds of American Home Shield Home Protection Plans; they are each distinct "bundles" of coverage homeowners may wish to add to the Core Coverage Plan®. Customers may add one or both of these options to the Core Coverage Plan, as well as any additional options from the list of add-on coverages. On the other hand, a homeowner may choose to purchase the Core Coverage Plan on its own for basic American Home Shield coverage.

So, the Core Coverage Plan, ServicePlus Package and CoveragePlus Package aren't separate home protection plans, but instead work together?

That is correct.

Where is the FlexPlan® available?

The American Home Shield FlexPlan® is available to include on listings and closings in all states except Alaska and Hawaii.

Will my client receive anything from American Home Shield after the close of sale?

Yes. Approximately two weeks after closing, each homeowner receives a contract package, complete with contact information, peel-off wallet reference cards, specific coverages and exclusions, system and appliance maintenance tips and much more. Additionally, the homeowner will receive optional, periodic mailings and emails with valuable home and maintenance information. That's why it's so important to include as much client contact information on the application.

Why do you need my clients' contact information, including email?

American Home Shield knows from experience that if we maintain contact with a homeowner throughout their contract period, they are more satisfied with their purchase decision and that reflects well on you. By keeping in contact, we ensure that the homeowner knows how to contact us when they need us most. If the homeowner does have a service issue, American Home Shield is able to follow-up after the service is complete.

What is a Trade Service Call Fee?

A Trade Service Call Fee is a small expense to the customer which is due when a contractor comes to the home to diagnose a problem. The amount of the Trade Service Call Fee can be found on the back of the application. Additionally, the amount may vary depending upon the number of service contractors requested for service. The various service trades are Heating/Air Conditioning, Plumbing, Electrical and Appliance. One trade equals one Trade Service Call Fee whereas two trades equal two Trade Service Call Fees, etc. This is not to be mistaken with the number of items each trade contractor will be repairing or even the number of visits a customer receives from various providers within a particular trade. So, if a homeowner requests service for a plumber to repair a faulty hot water heater or a number of faulty plumbing items, there will still be only one Trade Service Call Fee due. On the other hand, if they request service for a plumber and an electrician there will be two Trade Service Call Fees due because these are considered two different trades.

How do you measure your customers' experiences with their service?

After service has been performed, we send a follow-up customer satisfaction survey to all customers with an email address on file. We use the results from those surveys to not only improve our customer service delivery, but to help grade our contractors as well.

How do I know the service contractors are qualified?

We know that you want only professionals of the highest caliber in your clients' homes. Our network of over 10,000 approved and independently insured contractors are monitored and graded by our customers.

I'd like to know more about American Home Shield and the home protection plans available in my area. Where can I go for more information?

For more information or to place an order call 1 800 776 4663.