FAQs

Our FAQ section makes it easy to get the answers you've been looking for.

What is a home protection plan?

A home protection plan is simple. It's a one-year service contract that covers the repair or replacement of home system components and appliances that typically break down over time.

Is everything in your client's home covered?

Not everything is covered; however, most of the system components and appliances that typically breakdown frequently are covered. The customer has the option to add coverages to their plan, based on their needs.

Why do your clients need a home protection plan?

For sellers, it can help a home sell faster. Home protection plans offer added value to listings by increasing buyer confidence, helping the home stand out from the rest. For buyers, home protection plans help protect their new investment and avoid high repair and replacement costs on covered items. In short, it's a lot less for your prospects to worry about when making a huge decision.

Why American Home Shield?

Simple - our commitment to customer service. Because our company focuses all resources and efforts on home protection plan service, we listen to our customers' wants and needs in order to provide a great customer experience. Have confidence knowing that American Home Shield will be there for your client long after the sale.

As the industry leader with over 40 years of experience, we have the know-how and financial backbone to stand behind our word. We also have 10,000 approved and licensed contractors nationwide to service homeowners. Throughout the life of every contract, we stand by our customers to ensure their continued satisfaction.

How do you measure your customers' experiences with their service?

After service has been performed, we send a follow-up customer satisfaction survey to all customers with an e-mail address on file. We use the results from those surveys to not only improve our customer service delivery, but to help grade our contractors as well.